Delivery, Warranty, Returns & Service Policy

MobilityScooters.co.za

MobilityScooters.co.za supplies powered mobility equipment including mobility scooters and electric wheelchairs.
These products are specialised mobility devices designed to assist with personal transportation and require proper
operation, maintenance and servicing.

Our mobility equipment includes the following warranty coverage:

• 2-year warranty on the product
• 1-year warranty on the batteries
• Lifetime warranty on the frame

Warranty coverage is subject to our standard warranty terms, proper use, and inspection procedures.

MobilityScooters.co.za supplies powered mobility equipment including mobility scooters and electric wheelchairs.
These products are specialised mobility devices designed to assist with personal transportation and require proper
operation, maintenance and servicing.

The following policy outlines the procedures governing order fulfilment, delivery, servicing, warranty assistance
and return procedures.

MobilityScooters.co.za operates in accordance with applicable consumer protection legislation.

Delivery

Orders placed on our website are shipped directly to your doorstep. We are dedicated to reliable and efficient
order fulfilment so that you can shop from the comfort of your home and receive your equipment in a timely and
convenient manner.

Delivery Costs

Delivery to main city centres in South Africa: R450

Deliveries outside major city centres may require additional transport arrangements and surcharges may apply.

Transit Time

We aim to deliver your mobility equipment as quickly as possible.

Please allow 3–5 working days for delivery, although delivery to major city centres is typically
2 working days on average.

Once your order has been dispatched you will receive a shipping confirmation email containing the
courier company details and waybill number so that you may track your delivery directly with the courier.

White Glove Delivery Service

Our mobility scooters and electric wheelchairs are designed to be
ready to use straight out of the box and require minimal setup.

For customers located within 60km of Johannesburg, Pretoria, Durban and Cape Town, we offer a
White Glove Delivery Service.

This service includes:

• delivery to your home
• assistance with unboxing
• basic setup
• explanation of scooter operation
• answering any questions you may have

For customers outside this radius, we provide detailed setup videos and our support team is
available to assist via video call or telephone if needed.

Where We Cannot Deliver

We cannot deliver to:

• PO Boxes
• plots or farms
• certain rural or remote locations

Deliveries to these areas may require alternative arrangements or a transport surcharge.

For assistance please contact:
0861 467 772

Warranty Coverage

Mobility scooters and electric wheelchairs supplied by MobilityScooters.co.za carry a
limited warranty period of 2 years, unless otherwise specified by the manufacturer.

Warranty support relates to issues arising during normal intended use of the equipment and is subject to technical
inspection and verification.

Extended warranty options may be available. Please consult your sales agent for details.

Battery Warranty

Batteries are consumable components and their lifespan depends heavily on usage patterns, charging practices and
environmental conditions.

Battery performance may be influenced by:

• charging habits
• rider weight
• terrain conditions
• storage practices
• operating environment

Battery deterioration resulting from improper charging, deep discharge, long-term storage without charging, water
exposure or the use of non-approved chargers is not covered.

Owner Responsibilities

Powered mobility equipment requires routine care and maintenance.

Owners are responsible for ensuring that their equipment is properly maintained, including:

• maintaining tyre pressure
• charging batteries correctly
• ensuring electrical connections remain secure
• keeping bolts and fittings properly tightened
• maintaining the overall operating condition of the equipment

Failure to perform reasonable maintenance may affect warranty support.

Product Performance

Mobility equipment operates according to manufacturer specifications under controlled conditions.

Actual performance may vary depending on factors such as:

• rider weight
• terrain and surface conditions
• gradients or inclines
• tyre pressure
• battery charge level
• weather conditions and operating environment

Variations in performance under real-world conditions do not indicate a product fault.

Product Suitability

Customers are responsible for ensuring that the mobility equipment selected is appropriate for their personal
mobility needs and operating environment prior to purchase.

MobilityScooters.co.za provides product specifications and guidance to assist customers in selecting suitable
equipment.

Suitability concerns relating to terrain conditions, driveway gradients, travel range expectations, transport
compatibility or personal comfort preferences do not constitute product faults.

Reporting Product Concerns

Customers must notify MobilityScooters.co.za of any concerns regarding their equipment
within 7 days of delivery or collection.

Notification must be submitted in writing. Acceptable written communication includes:

• email
• WhatsApp message
• support ticket submitted through our website

Verbal communication will not be considered sufficient notification.

Concerns raised after the 7-day notification period will be handled through the service and
warranty process.

Service & Warranty Procedure

Equipment reported as faulty must be returned for technical inspection and assessment.

Where reasonably possible, customers are required to return the equipment to an authorised service location.

Due to the size and nature of mobility equipment, transport arrangements may be required and associated costs may
apply.

Proof of purchase is required for all service requests.

Technical Assessment

All equipment returned for service undergoes inspection by qualified technicians.

Following assessment, MobilityScooters.co.za will determine the appropriate service action.

Service actions may include adjustment, repair or replacement of components where applicable.

Diagnostic Inspection Fees

Equipment returned for inspection may be subject to diagnostic charges where no service work is required.

MobilityScooters.co.za reserves the right to charge:

• diagnostic inspection fees
• labour charges where applicable
• courier or transport costs

Customers will be notified of applicable charges before the equipment is returned.

Product Returns

Due to the nature of powered mobility equipment, products that have been
assembled, activated, driven or otherwise placed into use are considered accepted by the purchaser.

MobilityScooters.co.za does not accept returns of equipment that has been placed into use, except where required in terms of  applicable consumer protection legislation.

Cooling-Off Returns (Online Purchases)

Where applicable to online purchases, cancellation requests must be submitted within
7 days of delivery.

To qualify, equipment must be returned:

• unused
• unassembled
• in original packaging
• complete with all accessories and documentation

The customer is responsible for all transport costs associated with the return, including:

• the original delivery transport cost
• return transport to MobilityScooters.co.za
• any collection or logistics arrangements where required

Restocking / Depreciation Fee

Where a return is accepted, MobilityScooters.co.za reserves the right to apply a
restocking or depreciation fee of up to 20% of the purchase price.

This fee reflects the loss in value once equipment has been handled, inspected or returned to stock.

The application of this fee is at the discretion of MobilityScooters.co.za.

Delivery Damage

Customers should inspect equipment upon delivery.

Any visible damage must be reported within 24 hours of delivery and noted with the courier where
possible.

Spare Parts & Servicing

Replacement parts are available for most mobility scooters and electric wheelchairs supplied by
MobilityScooters.co.za.

Customers may order parts directly or arrange servicing through our technical department.

Out-of-Warranty Repairs

Servicing and repairs are available for equipment outside the warranty period.

Repair costs will be quoted before work is performed.

Policy Updates

MobilityScooters.co.za reserves the right to amend or update this policy at any time without prior notice.