Manuals, Literature

Overview the NEW IGO Companion Heavy Duty Mobility scooter

The NEW IGO Companion Mobility Scooter features a 360-degree swivel captains seat, adjustable extra-wide arm pads, adjustable LED headlight, and wraparound Delta tiller, silver hubcaps, low profile tires, auto ride comfort seat and much more!  The Companion four-wheel is sporty, dependable and outstanding value for a full-time, four-wheel scooter.

What Makes This Different
The full-sized Companion offers the most legroom and foot room in its class with a modern, rugged design. It also has one of the most comfortable seats on the market that is XL size with headrest.

Why We Like It 
We like the great standard features and style of the IGO Companion mobility scooter. It is sure to turn heads with its shiny finish, standard side mirrors (not pictured), silver hubcaps and it sure keeps you comfortable all day long with the super comfy seat…

What You Need to Know When Ordering
This scooter ships via a freight company and is packaged in a large box. Because it is shipped by a freight company the delivery time will take 5 days and you may need help managing the box once it is delivered.

For users who require extra assistance in unpacking their scooter, a White Glove Delivery Service is available in DBN, CPT, JHB, and PTA. With this option, your scooter is brought into your home, set up, tested and all packaging material is removed

Specs

Warranty

Warranty Information for the IGO Companion Mobility scooter

Limited Lifetime Warranty

MobiltyScooters has provided information throughout the owner’s manual in regards to proper usage and care of your scooter.

Failure to adhere to this information will void the warranty of the scooter, its parts and the batteries supplied by MobilityScooters

The following warranty is granted only to the INITIAL Consumer who has purchased our product and commences on the Date of Purchase by the Consumer from an Authorised Provider.

Lifetime Limited Warranty

For the life of the scooter, from the date of purchase, in the event of defective materials or workmanship, we will repair or replace at our option any of the following structural frame components found to be defective by an representative: Steel Frame, Frame Welds, Tiller Frame, Front Fork, Seat Post.

Two-Year Warranty:

For the period of two years from the date of purchase, in the event of defective materials or workmanship, we will repair or replace at our option with any new or reconditioned components any of the following drive train components found to be defective by an authorised representative: Transaxle, Motor/Brake Assembly (electrical function only).

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect. With normal wear and tear, operating noise is expected to increase.

For the period of two years from the date of purchase, in the event of defective materials or workmanship, we will repair or replace at our option any of the following electronic assemblies found to be defective by an authorised representative: Electronic Controller, Battery Charger, Dash Assembly, Potentiometer Assembly, Wire Harness(es).

Note: While charging batteries, it is normal for the battery charger to heat up. Heat coming from the battery charger does not constitute a defect.

Batteries/bearings and other consumable working parts are covered by a 6 month warranty. A battery is defective if it offers no power at all. Reduction in battery power during its lifetime is a normal.

Correct battery charging:

The charging system of the battery pack must be periodically checked to ensure that it doesn’t overcharge the battery, which can result in rejection of the warranty claim. Leaving the battery pack on charge for longer than 12 hours could result in over charging.

Active management of an unused battery pack:

Once purchased, the customer should be aware that the formation and build up of lead sulphate crystals will occur in a battery that is left standing over a long time period.  This will result in battery failure due to resistance in electron movement.  As this is natural degeneration and not due to poor battery manufacture, a warranty claim cannot be accepted in this instance.  The good news is that it is possible to guard against lead sulphate build up through periodic battery charging.  Probe recommends charging unused batteries once a month.

The existing warranty period applies to the replacement battery:

Many customers struggle to understand this concept, but it is important to note that the second, replacement battery that may be provided to the customer will only have a warranty period that remains from the first battery’s warranty period. For example, should the first battery be replaced at 3 months within a 6-month warranty period, the second, replacement battery will only have a warranty period for the three remaining months of the original warranty period.

Warranty Shipping:

For the period of one year from the date of purchase, in the event of defective materials or workmanship, we will collect and redeliver at our cost.

After the first year warranty, the respective parts are covered by warranty, however, the initial purchaser must deliver and collect from our workshops (any in South Africa)